Privacy Policy

Information we collect

Depending on how you use DroneLook, we may collect:

• Contact information you provide, such as name, email address, organization, and demo or support request details.
• Account and service information for DroneLook Command, including user roles, sites, nodes, alert rules, and support records.
• Device and node information, including hardware identifiers, firmware versions, configuration, battery or power status, signal/channel metadata, connection status, and diagnostic logs.
• Remote ID observations received by DroneLook hardware or submitted through DroneLook services, including broadcast aircraft identifiers, timestamps, locations, altitude, speed, heading, operator or takeoff location when broadcast, receiving node or device metadata, and related packet details.
• App information stored locally on your device, including settings, saved detections, flight history, map preferences, and connection state.
• Website and service usage information, such as pages viewed, request metadata, browser/device type, approximate location from IP address, and basic security logs.

How we use information

We use information to:

• Provide and improve DroneLook products, apps, hardware, alerts, maps, reports, and support.
• Operate Remote ID detection, node health, device sync, stored detection retrieval, incident history, and related product features.
• Respond to sales, support, warranty, security, and product requests.
• Maintain service reliability, prevent abuse, diagnose failures, and secure our systems.
• Develop, analyze, aggregate, license, sell, or otherwise commercialize Remote ID observation datasets and derived insights, subject to this policy and applicable law.

Remote ID observation data

Remote ID observations are based on broadcasts received by DroneLook hardware or uploaded to DroneLook services. These observations may include aircraft and operator-related location fields when those fields are broadcast by the aircraft or associated Remote ID equipment.

If a DroneLook app or node uploads or syncs observations to our services, we may retain, analyze, aggregate, share, license, sell, or otherwise use those observations and derived datasets for product, safety, security, analytics, commercial, research, and operational purposes. Where practical, we may aggregate, de-identify, or minimize data before external use, but Remote ID observations can still include precise time, location, and broadcast identifier information.

Location, Bluetooth, camera, and local network permissions

The DroneLook app may request location access to show your position relative to Remote ID detections and site boundaries. Bluetooth and local network access are used to connect to DroneLook hardware. Camera access is used only for AR Finder features that help point toward selected detections. The app may store detection history locally even when cloud sync is not enabled.

Sharing and service providers

We may share information with service providers that help us host, operate, secure, email, analyze, or support DroneLook services. We may also share information when required by law, to protect rights and safety, as part of a business transaction, with your organization or account administrators, or as described for Remote ID observation data above.

Retention

Retention depends on the product and account configuration. App-local history may remain on your device until you delete it or change retention settings. Cloud service records may be retained for operations, support, compliance, security, analytics, product improvement, and Remote ID dataset purposes unless deletion is required by law or an applicable written agreement.

Your choices

You can control iOS permissions through device settings. You can contact us to request access, correction, deletion, or information about privacy choices. Some requests may be limited by security, legal, operational, product, or contractual requirements.

Children

DroneLook products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this policy as DroneLook products, services, or data practices change. The updated date above shows when this page was last revised.

Contact

Questions can be sent to [email protected].